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Refund Policy

Last Updated: January 15, 2026

1. General Refund Policy

Golden Dream Escape is committed to providing high-quality modeling representation and related services. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased through our agency.

1.1 Service-Based Business Model

As a modeling agency, our primary business model is commission-based representation. We do not charge upfront fees for standard representation services. This refund policy applies to specific paid services that may be offered separately.

2. Services Covered by This Policy

This refund policy applies to the following services when offered for a fee:

• Portfolio development services
• Professional photography packages
• Training and workshop programs
• Consulting services
• Digital marketing packages
• Special event participation fees
• Other specific paid services as advertised

3. Refund Eligibility

3.1 Eligible Refund Requests

You may be eligible for a refund in the following circumstances:

• Service Not Delivered: If we fail to deliver the purchased service within the agreed timeframe
• Service Quality Issues: If the delivered service materially differs from what was advertised or agreed upon
• Technical Issues: If technical problems on our end prevent service delivery
• Cancellation Before Service: If you cancel before service commencement within the specified cancellation period
• Duplicate Payment: If you were charged twice for the same service
• Unauthorized Charges: If charges were made without your authorization

3.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Commission fees on completed modeling bookings
• Services that have been fully delivered
• Customized or personalized services already rendered
• Third-party costs (photographer fees, venue rentals, etc.)
• Administrative or processing fees
• Services canceled after the cancellation deadline
• Change of mind after service commencement

4. Refund Timeframes

Service Type	Cancellation Period	Refund Amount
Portfolio Development	48 hours before scheduled session	100% refund
Training Programs	7 days before program start	Full refund minus 10% admin fee
Consulting Services	24 hours before appointment	100% refund
Photography Packages	72 hours before session	Full refund minus deposit
Digital Services	Before project commencement	100% refund

5. Partial Refunds

Partial refunds may be issued in the following situations:

• Service partially delivered before cancellation
• Some but not all components of a package service provided
• Late cancellation within grace period
• Service quality issues affecting only portion of deliverables

Partial refund amounts will be calculated based on:

• Percentage of service completed
• Resources already committed
• Time invested by our team
• Third-party costs incurred

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact us within 14 days of service purchase or scheduled delivery date
2. Email [email protected] with subject line "Refund Request"
3. Include the following information:
   • Your full name and contact information
   • Service purchased and date of purchase
   • Reason for refund request
   • Supporting documentation (if applicable)
   • Original payment method information
4. Wait for confirmation and further instructions

6.2 Review Process

• All refund requests are reviewed within 5-7 business days
• We may contact you for additional information
• You will receive written notification of our decision
• Approved refunds are processed within 10-14 business days

7. Refund Processing

7.1 Processing Timeline

• Credit Card Payments: 7-10 business days after approval
• Bank Transfers: 10-14 business days after approval
• Digital Wallets: 5-7 business days after approval
• Cash Payments: 14 business days after approval

7.2 Refund Method

• Refunds are issued to the original payment method when possible
• Alternative methods may be arranged if original method unavailable
• Bank fees or currency conversion charges may apply
• You are responsible for providing accurate refund information

8. Cancellation Policy

8.1 Client-Initiated Cancellations

If you need to cancel a service:

• Notify us as early as possible
• Cancellations within the refund period are eligible for refund
• Late cancellations may incur cancellation fees
• No-shows are not eligible for refunds

8.2 Agency-Initiated Cancellations

If we need to cancel a service:

• You will receive full refund of all fees paid
• We will provide as much advance notice as possible
• Alternative dates or services may be offered
• We are not liable for consequential damages

9. Special Circumstances

9.1 Force Majeure

In cases of events beyond our control (natural disasters, government restrictions, etc.):

• Services may be rescheduled without penalty
• Refunds may be issued at our discretion
• Service credits may be offered as alternative

9.2 Medical or Emergency Situations

Special consideration given for verified medical emergencies or exceptional circumstances:

• Documentation may be required
• Rescheduling options will be provided when possible
• Partial or full refunds may be granted on case-by-case basis

10. Disputes and Appeals

10.1 Dispute Resolution

If you disagree with a refund decision:

• Submit a written appeal within 7 days of decision
• Provide additional supporting information
• Appeals are reviewed by senior management
• Final decision provided within 10 business days

10.2 Escalation

If dispute remains unresolved, you may:

• Request mediation through neutral third party
• File complaint with relevant consumer protection authority
• Pursue legal remedies as outlined in Terms and Conditions

11. Exceptions and Modifications

We reserve the right to:

• Make exceptions to this policy on case-by-case basis
• Modify this refund policy with notice
• Offer service credits as alternative to refunds
• Set specific refund policies for special programs or services

12. Consumer Rights

This refund policy does not affect your statutory rights as a consumer. You may have additional rights under applicable consumer protection laws in your jurisdiction.

13. Contact Information

14. Policy Updates

We may update this Refund Policy from time to time. Changes will be effective when posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.

15. Acknowledgment

By purchasing services from Golden Dream Escape, you acknowledge that you have read, understood, and agree to this Refund Policy.

This Refund Policy is designed to be fair and transparent while protecting both our clients and our business interests. We are committed to resolving all refund requests promptly and professionally.